xck44 Privacy
Policy

This Privacy Policy ("Policy") describes how xck44 ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to users ("you", "your", "the Player") of the xck44 online casino and sports betting platform accessible at xck44.com (the "Platform"). This Policy applies to all players who access the Platform from Bangladesh and any other jurisdiction, whether via desktop browser, mobile browser, or Progressive Web App (PWA).

By registering an account on xck44, depositing funds, placing wagers, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

xck44 is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised principles of data protection, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We collect only the data that is genuinely necessary to deliver the xck44 service to you in a safe, fair, and compliant manner.

This Policy is written in English. In the event of any discrepancy between the English version and any translated version, the English version shall prevail. The effective date of this Policy is 1 January 2026. xck44 reserves the right to update this Policy at any time; any material changes will be communicated to registered players via email or in-Platform notification.

xck44 collects personal data from you in several ways: directly (information you provide when registering, depositing, or contacting support), automatically (data generated by your use of the Platform), and from third parties (identity verification services and payment providers). The categories of personal data we may collect include:

• Registration data: Full name, date of birth, residential address (city/district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), email address, and mobile phone number.
• Identity verification data: Scanned copies of national identity card (NID), passport, or other government-issued identification documents provided for Know Your Customer (KYC) verification purposes.
• Payment data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), transaction reference numbers, deposit amounts, and withdrawal amounts, all denominated in Bangladeshi Taka (৳).
• Gameplay data: Game session logs, wager amounts, game outcomes, bonus usage, and wagering history across all xck44 products including cricket betting, live casino, slots, and crash games.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, session duration, and error logs.
• Communications data: Records of live chat sessions, support ticket contents, email correspondence, and any other communications you send to or receive from xck44.
• Responsible gaming data: Self-exclusion requests, deposit limit settings, time-out activations, and any information you provide when seeking assistance through xck44's responsible gaming tools.

xck44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond identity document verification), or health data, except where specifically required by law or voluntarily provided by you in the context of a responsible gaming support interaction.

xck44 uses the personal data we collect for the following specific purposes, each of which is grounded in a lawful basis of either contractual necessity, legitimate interest, legal obligation, or your explicit consent:

• Account management: To create, maintain, and operate your xck44 account, including processing deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and bank transfer.
• Identity verification (KYC): To verify your age (18+), identity, and residential status as required to prevent underage gambling, fraud, and money laundering.
• Service delivery: To provide access to all xck44 products including cricket betting on BPL and T20 World Cup fixtures, live casino games from providers such as Evolution Gaming and Ezugi, slot titles from Pragmatic Play and NetEnt, and crash games from Spribe.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat in English, operating on Bangladesh Standard Time (UTC+6).
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour and to administer self-exclusion, deposit limit, and time-out requests.
• Fraud prevention and security: To detect and prevent fraudulent activity, duplicate accounts, bonus abuse, money laundering, and unauthorised account access.
• Promotions and bonuses: To administer seasonal promotions (such as Eid, Pohela Boishakh, and Victory Day offers), welcome bonuses, reload bonuses, and referral programmes for eligible players.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the xck44 platform experience for all players.
• Legal compliance: To fulfil xck44's obligations under applicable anti-money-laundering, counter-terrorism financing, and data protection requirements.

xck44 does not sell your personal data to any third party. We may share your personal data with third parties only in the following limited and controlled circumstances:

• Payment service providers: Transaction data is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) and bank partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) to the extent necessary to process your deposits and withdrawals.
• Game studio providers: Gameplay session data is shared with licensed game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of operating their respective games on the xck44 platform. These studios are contractually bound to handle your data securely and only for the purpose of game provision.
• Identity verification services: Where automated KYC verification is used, your identity document data may be processed by a third-party verification provider engaged by xck44 under a data processing agreement that restricts further use of your data.
• Legal authorities: xck44 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory directive.
• Professional advisers: Anonymised or pseudonymised data may be shared with legal advisers, auditors, or accountants acting on xck44's behalf under strict confidentiality obligations.

Where data is shared with parties outside Bangladesh, xck44 takes steps to ensure that adequate safeguards are in place for international data transfers, consistent with recognised data protection frameworks. If you have questions about specific data transfer arrangements, you may contact us at [email protected].

xck44 uses cookies and similar tracking technologies (such as web beacons and local storage objects) on the Platform to improve your experience, maintain session security, and analyse usage patterns. A cookie is a small text file placed on your device by a website when you visit it. Cookies are widely used and do not by themselves identify you as an individual — they identify your browser or device.

xck44 uses the following categories of cookies:

• Strictly necessary cookies: These are required for the Platform to function correctly. They enable core features such as user authentication, session management, and security protections (e.g., CSRF tokens). Without these cookies, you cannot log in to your xck44 account or place wagers. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as your preferred language (English), currency (Bangladeshi Taka, ৳), and game lobby layout — so that the Platform can present a personalised experience on subsequent visits.
• Analytics cookies: xck44 uses analytics cookies to understand how players navigate the Platform, which game categories are most visited, and where technical issues may occur. This data is collected in aggregated, anonymised form and is used solely to improve platform performance.
• Fraud-prevention cookies: Certain cookies help xck44 detect unusual activity patterns that may indicate fraudulent behaviour, such as bot-driven account creation or coordinated bonus abuse. These are a component of xck44's responsible gaming and security infrastructure.

You may configure your browser to block or delete cookies at any time. Please note, however, that disabling strictly necessary cookies will prevent you from logging into your xck44 account and using core Platform features. Instructions for managing cookies are available in your browser's help documentation.

xck44 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your browser or device and xck44's servers, ensuring that login credentials, payment information, and personal data cannot be intercepted.
• Encrypted data at rest: Sensitive data stored in xck44's databases — including identity document files, payment account references, and account credentials — is encrypted using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted to xck44 employees and contractors whose job functions require it, and is governed by role-based access controls, multi-factor authentication, and detailed access logging.
• Regular security assessments: xck44's technical infrastructure undergoes periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
• Incident response: xck44 maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to affected players, xck44 will notify impacted users without undue delay and take all reasonable steps to contain and remediate the incident.

While xck44 employs commercially reasonable security practices, no method of data transmission or storage is completely secure. xck44 cannot guarantee the absolute security of your data. You are also responsible for maintaining the security of your own login credentials — please refer to the Account Registration & Security section of our Terms & Conditions for best practices.

xck44 retains your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, and contractual obligations. Specific retention periods vary by data category:

• Account registration data (name, date of birth, address, contact details) is retained for the full duration of your account's active life plus a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Identity verification documents (NID, passport scans) are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction records (deposit and withdrawal histories in Bangladeshi Taka, ৳) are retained for a minimum of five (5) years from the date of each transaction.
• Gameplay logs (bet history, game session records, bonus usage) are retained for a minimum of three (3) years from the date of each session.
• Customer support communications are retained for two (2) years from the date of the final message in each support interaction.
• Responsible gaming records (self-exclusion periods, deposit limits, time-out records) are retained for a minimum of five (5) years to ensure that players who have self-excluded cannot be re-enrolled during their exclusion period.

Where data is no longer required for any operational, legal, or regulatory purpose, xck44 will securely delete or anonymise it. Anonymised data (from which individual players cannot be identified) may be retained for longer periods for statistical analysis and platform improvement purposes.

As an xck44 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact xck44 via live chat or by emailing [email protected]. xck44 will respond to all legitimate data rights requests within a reasonable timeframe.

• Right of access: You may request a copy of all personal data xck44 holds about you, including your registration details, identity verification records, transaction history, gameplay logs, and support communications.
• Right to rectification: If any personal data xck44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update basic account details (such as your registered mobile number or email address) directly via your account settings.
• Right to erasure: You may request that xck44 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing and there are no overriding legitimate grounds to continue. This right is subject to xck44's legal obligations — for example, transaction records subject to anti-money-laundering retention requirements cannot be deleted on request.
• Right to restriction of processing: In certain circumstances (for example, where you contest the accuracy of data or have objected to its processing), you may request that xck44 restrict its use of your data to storage only, pending resolution of the matter.
• Right to object: You may object to xck44 processing your personal data where that processing is based on legitimate interest, including profiling for responsible gaming purposes. xck44 will assess your objection and cease processing unless there are compelling legitimate grounds to continue.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that xck44 provide your personal data in a structured, commonly used, machine-readable format.

xck44 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. The Platform is designed exclusively for adult players and all registration flows include an age declaration and an age verification step. Where xck44 becomes aware — through its own checks, third-party reports, or player disclosure — that personal data belonging to an individual under the age of 18 has been collected, xck44 will:

• Immediately suspend the associated account pending investigation.
• Void all wagers placed and winnings generated on the account.
• Delete the minor's personal data from its systems as quickly as is practicable, subject to any legal obligation to retain it for investigation or reporting purposes.
• Report the matter to relevant authorities where required by applicable law.

Parents and guardians who believe their child may have accessed or registered on the xck44 platform are encouraged to contact xck44 immediately via live chat or by emailing [email protected]. xck44 takes all such reports seriously and will investigate promptly. For additional tools to help protect minors from accessing gambling content, please visit our Responsible Gaming page.

xck44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players by email to their registered address and/or by posting a prominent notice on the Platform. The updated Policy will be published on this page with a revised effective date.

Your continued use of the xck44 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to any changes, you must stop using the Platform and may request account closure by contacting xck44 support.

This Policy should be read in conjunction with xck44's Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your use of the xck44 platform.

Last reviewed and effective: 1 January 2026. © 2026 xck44. All rights reserved.